right of withdrawal

Right of withdrawal for consumers

Consumers have a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed Activity can be attributed:

Revocation instructions

Right of withdrawal

(1) You have the right to cancel this contract within fourteen days without giving a reason.
The cancellation period is 30 days from the day on which you or a third party, other than the carrier, nominated by you, who has taken possession of the goods.

(2) Products that are "individualised" by the customer, i.e. adapted to their own wishes, cannot be revoked or claimed.

To exercise your right of withdrawal, you must inform

Blue Ocean Global GmbH
Eichendorffweg 3c
82069 Hohenschäftlarn
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model cancellation form, which is not mandatory.

Consequences of cancellation

If you use this If you revoke the contract, we will owe you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided proof that you have sent the goods back , whichever is earlier.

You have the goods immediately and in any event not later than fourteen days from the day on which you inform us of the cancellation of this contract, return or hand over to us. The deadline is met if you send the goods back before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

End of cancellation policy

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§7 Revocation form

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)
To :
Blue Ocean Global GmbH
Eichendorffweg 3c
82069 Hohenschäftlarn
E-Mail: info@glutholz .de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)


Ordered on (*)/received on (*)


Name of consumer(s)


Address of the consumer(s)


Signature of the consumer(s) (only if notification is on paper)



(*) Delete where not applicable.

§8 Warranty

The statutory warranty regulations apply

§9 Contract language

The contract language is exclusively German.

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§10 Customer Service

Our customer service for questions, complaints and complaints is available on weekdays from 10:00 a.m. to 5:00 p.m. at

Email: info@glutholz.de


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