Conditions

General terms and conditions of the company (EComm René Ott, Daniel Rösch, Tilmann Richl

§1 Applicability to entrepreneurs and definitions of terms

(1) The following general terms and conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.

Consumer is any natural person who enters into a legal transaction purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity (§ 13 BGB).

§2 Formation of a contract, storage of the text of the contract

(1) The following regulations on the conclusion of a contract apply to orders via our online shop http://www.glutholz.de.

(2) If the contract is concluded, the contract is concluded with

EComm René Ott, Daniel Rösch, Tilmann Richl
Geibelstr. 1
97072 Würzburg

state.

(3) The presentation of the goods in our online shop does not represent a legally binding contract offer on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.

The offer is accepted in writing or in text form or by sending the ordered goods within one Week. After the deadline has expired without result, the offer is deemed to have been rejected.

(4) When an order is received in our online shop, the following regulations apply: The consumer submits a binding contract offer by submitting the information in our The ordering procedure provided for in the Internet shop has been successfully completed.

The order is made in the following steps:

1) Selection of the desired goods
2) Confirm by clicking the "Order" button
3) Checking the information in the shopping cart
4) Pressing the "Checkout" button
5) Registration in the online shop after registering and entering the applicant details (e-mail address and password).
6) Repeat check or correction of the respective entered data.
7) Binding dispatch of the order by clicking the button "order with costs" or "buy"
Before the binding submission of the order, the consumer can return to the website on which the customer's details are recorded and input errors can be corrected by pressing the "Back" button in the Internet browser he is using after checking his details or cancel the ordering process by closing the internet browser. We confirm receipt of the order immediately by an automatically generated email (confirmation of receipt). This does not constitute acceptance of the offer. The offer is accepted in writing, in text form or by sending the ordered goods within one week.

(5) Storage of the contract text for orders via our Internet shop: We will send you the order details and our general terms and conditions by email. You can also view the terms and conditions at any time at http://www.petshop-concept.myshopify.com/pages/agb. For security reasons, your order data is no longer accessible via the Internet.

§3 prices, shipping costs, payment, due date

(1) The prices indicated include the statutory sales tax and other price components. In addition, there are any shipping costs.

(2) The consumer has the option of paying by direct debit, PayPal, credit card (Visa, Mastercard).

§4 Delivery

(1) Unless we have clearly stated otherwise in the product description, all of the items we offer are ready for dispatch immediately.The delivery takes place within 5 working days at the latest. In the case of payment in advance, the period for delivery begins on the day after the payment order to the bank commissioned with the transfer and for all other payment methods on the day after the conclusion of the contract. If the end of the period falls on a Saturday, Sunday or public holiday at the place of delivery, the period ends on the next working day.

(2) The risk of accidental loss and accidental deterioration of the item sold passes even in the case of mail-order sales only when the item is handed over to the buyer.

§5 Retention of title

We reserve ownership of the goods until the purchase price has been paid in full.

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§6 Right of withdrawal of the customer as a consumer:

Right of cancellation for consumers

Consumers have a right of cancellation according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional Activity can be attributed to:

Revocation instructions


Right of cancellation

(1) You have the right to cancel this contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

(2) Products that are "individualised" by the customer, i.e. adapted to their own wishes, cannot be revoked or claimed.

To exercise your right of withdrawal, you must inform

EComm René Ott, Daniel Rösch, Tilmann Richl
Geibelstr. 1
97072 Würzburg
info@glutholz.de
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model cancellation form, which is not mandatory.

Consequences of cancellation

If you use this If you revoke the contract, we will owe you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided proof that you have sent the goods back , whichever is earlier.

You must return the goods immediately and in any event not later than fourteen days from the day on which you inform us of the cancellation of this contract. return or hand over to us. The deadline is met if you send the goods back before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

End of cancellation policy

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§7 Revocation form

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back)
To :
(EComm René Ott, Daniel Rösch, Tilmann Richl
René Ott, Daniel Rösch, Tilmann Richl
Geibelstr. 1
97072 Würzburg
E-Mail: info@glutholz .de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_____________________________________________________

Ordered on (*)/received on (*)

__________________

Name of consumer(s)

___________________________________________________________

Address of the consumer(s)


__________________________________________________________

Signature of the consumer(s) (only if notification is on paper)

__________________

Date

__________________
(*) Delete where not applicable.

§8 Warranty

The statutory warranty regulations apply.

§9 Contract language

The only contract language available is German.

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§10 Customer Service

Our customer service for questions, complaints and complaints is available on weekdays from 10:00 a.m. to 5:00 p.m. at

Phone: 0157703183209
Fax: 0157703183209
Email: info@glutholz.de

available.

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Status of the GTC Aug. 2021

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